Refund policy

Kozei Refund And Exhange Policy

⏳ Request Window 
All exchange requests must be submitted via email at [kozeithebrand@gmail.com] within 14 days of purchase from date of receipt of the product. No Instagram dms are allowed.

🛠️ Defective or Incorrect Items
Only items that are defective upon receipt of the product or incorrectly delivered are eligible for return. Proof of defect (e.g. clear photos) is required when submitting your request.

Once approved, you may choose to receive a replacement of the same item (shipping borne by Kozei).

🔁 Size Exchanges
Exchanges for inaccurate sizes are allowed. All return shipping fees for size exchanges must be borne by the customer. Please email us [kozeithebrand@gmail.com] and we will reply within two weeks with the next steps. 

📦 Condition for Return
Items must be new, unused, unwashed, and with original tags attached to qualify.

🚚 Return Shipping
Return shipping is the customer’s responsibility unless the item is defective or incorrect.

❌ Not Eligible for Return
Returns or exchanges for change of mind or color are not accepted.
Sale items and accessories are final sale.

In Summary:
Kozei accepts returns only for defective or incorrect items, and allows exchanges for inaccurate sizes. For all other cases, purchases are final.